Refund Policy
At Ingram Spark, we strive for client satisfaction. This Refund Policy outlines conditions under which refunds may be issued.
1. General Policy
- Payments for completed services, delivered work, or work in progress are generally non-refundable.
- Refund eligibility depends on service type, project progress, and contract terms.
2. Cancellation Before Work Begins
- If you cancel a service before any work has started, a refund will be issued.
3. Partial Work Refunds
- If a service is canceled after partial work has begun, fees for completed work will be billed.
- Any remaining balances may be refunded proportionally.
4. How to Request a Refund
- Contact our support team via info@ingram-spark.com within 14 days of service cancellation.
- Include your service details, payment information, and reason for the refund request.
5. Exclusions
- Refunds do not apply to services that have been fully delivered or completed.
- Custom services, including ghostwriting, illustration, and audiobook production, are generally non-refundable once work has commenced.
6. Amendments
- We reserve the right to update this Refund Policy at any time.
- Changes will be effective immediately upon posting on our website.
